Delivery & exchange policy
DELIVERY INFO.
The delivery might take longer than the usual timeframe/line to be followed by TORI. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending on the circumstances. Delivery might be delayed due to force majeure events, including political unrest, national/public holidays/official holiday(s), etc.
Please read the policies,
Cash On Delivery
Inside Dhaka Metro: PATHAO courier delivery charges are 70 tk. (Full cash on delivery). You will receive the product within 2/4 working days.
Outside Dhaka Metro: PATHAO courier & Sundarban Courier delivery charge outside Dhaka Metro is 150 tk Courier charges have to be paid in advance through Bkash (non-refundable). The rest of the money is condition courier. You will receive the product within 5/7 working days.
Full Payment & Delivery
Apply in advance and non-refundable by developing full payment to get goods through "Sundarbans Courier Service" anywhere in Bangladesh. Delivery charge outside Dhaka Metro is 150 tk.
Note
Delivery charge & time may change. Please confirm your order by 3 pm daily.
Please ensure that you have the exact amount in cash to pay for your order upon delivery.
Upon receiving your product, please inspect the package for any visible damage or tampering before accepting it.
EXCHANGE POLICY
We give our best effort to ensure that the product(s) you ordered online meet your expectations, but occasionally orders may reach you in an anticipated manner. We will rectify any such claims or discrepancies related to your purchase.
Online Purchases
Pathao Courier
"Please note that any form of payment is non-refundable."
You can exchange products a maximum of once per invoice. A return/exchange charge will be applied.
Kindly check the product while the delivery personnel is present and make payment at that time. We will not entertain any complaints or accept returns after the delivery person has left.
If you encounter any issues with the product, please contact us while the delivery person is still present."
Sundarban Courier
"Please note that any form of payment is non-refundable."
You can exchange products a maximum of once per invoice. A return/exchange charge will be applied.
The product must be unused, unworn, unwashed, and without flaws. For fashion products, products may be tried to see if the item fits. This will still be considered unworn.
You should keep and be able to provide proper documentation and proof about your return/refund claim. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.
The product must be returned in the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's packaging/box.
You are requested to inform our Customer Service of any changes within 3 days of receiving the product. We will exchange the product for the correct item, subject to availability and in a similar price range. Any price difference will not be refunded.
Offline Purchases
Purchases from the store,
Any product will qualify as an Exchange if it meets any of the following condition(s):
"Please note that any form of payment is non-refundable."
You can exchange products a maximum of once per invoice.
Products with significant quality defects.
The product must be unused, unworn, unwashed, and without flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn.
You should keep and be able to provide proper documentation and proof about your return/refund claim. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.
The product must be returned in the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's packaging/box.
You are requested to inform our Customer Service of any changes within 3 days of receiving the product. We will exchange the product for the correct item, subject to availability and in a similar price range. Any price difference will not be refunded.
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